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| Everywhere electricity went, L&H went too. |
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| Branches were opened all across the country. And along with the new branches, Hanson also introduced the policies that would become the foundation of L&H's success. |
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| First, he implemented a quality control program. Realising the consumers won't come back unless the quality of the products was consistently high, Hanson travelled overseas to personally find the latest and best electrical products, making sure they were fully tested before they went into any of his outlets. L&H also encouraged the local production of electrical products and played a major role in supporting the local industry. |
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| Second, Hanson realised that having the best products wasn't enough. With new competitiors entering the market, he also needed the best people. Hanson not only introduced extensive staff training, he also offered shares to senior staff. These measures ensured that the company had strong, stable management as well as staff capable of building long-term relationships with customers. |
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| Innovations like these were well ahead of their time and soon helped make L&H Australia a leading supplier of electrical products. |
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